We send a confirmation email to you as soon as your order is placed – this should arrive within a few minutes. If it doesn’t check your ‘junk’ folder in case it’s hiding away there. If you still don’t have it, get in touch with our Customer Experience Team who can try to locate your perfect shoes.

We take online security very seriously and our site uses the latest online SSL encryption software to ensure your details are safe. When your browser bar changes from ‘http’ to ‘https’ and the locked padlock appears, this indicates you're on a secure page. We are an ISIS, ISID and VeriSign Secured accredited retailer so you know your online security is assured when shopping on the schuh website.

You can contact us through our contact page! We will be happy to assist you.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

International deliveries will reach you within 7-16 working days once your order has been placed and payment has been authorised. To view a full list of delivery options, countries and prices, check out our delivery info page.

As soon as your order is despatched we’ll send you an email with a link to the couriers website and tracking number to allow you to view up-to-date tracking on your order. If you haven’t received the email, check your ‘junk’ folder, in case it’s hiding away there.

We hope you LOVE your new shoes! However, if they’re unsuitable for any reason take advantage of our amazing returns policy:

- Apply for return within 30 days after the receipt– to return unused, unsuitable items.
- Post your items directly back to us.
- Friendly service if you’ve had a problem.Check out our returns page for more information.